Refund Policy

This policy applies to one-time personalized digital products supplied by Omar Ismail Saituly, registered in the Republic of Kazakhstan as IE OMAR (Individual Entrepreneur), IIN 070721552781, registration date 7 August 2026, and trading as AdForge KZ. The $30 AdForge AI Advertising Video includes one generated 10–15 second vertical advertising video. This policy forms part of our Terms of Service and does not limit any non-waivable consumer right under applicable law.

1. Payment-provider role

For purchases processed through FastSpring, FastSpring is the merchant of record and authorized reseller. FastSpring controls and processes the payment and any approved refund to the original payment method. Do not send card or bank details to AdForge KZ. The FastSpring Terms of Sale also apply. If this policy gives you a remedy, we will coordinate it with FastSpring rather than paying you outside FastSpring.

2. Cancellation before production

Contact us immediately if you placed an order by mistake. If personalized production has not begun, we will generally approve cancellation and a full refund. Production may begin promptly after payment, so we cannot promise that a cancellation request will arrive before work starts. Any mandatory statutory cancellation or withdrawal right remains unaffected.

3. Qualifying technical defects

A qualifying defect is an objective problem that makes the delivered product technically unusable or materially inconsistent with the accepted order. Examples include:

• a corrupt, missing, or non-playing delivered file;
• a missing or incomplete purchased video;
• missing, unintelligible, or materially broken audio;
• required business information copied incorrectly from the approved brief;
• required on-screen text that is materially unreadable;
• a severe visual distortion that prevents normal advertising use;
• the wrong purchased duration or file format; or
• failure or unreasonable technical delay in delivering the purchased product.

4. Reporting period and required information

Report a technical defect through your account or email littlelordfuckleroy@proton.me within seven calendar days after delivery. Include the account email, order or transaction ID, a clear description of the problem, and screenshots or timestamps where useful. We generally provide an initial response within three business days. Missing the seven-day period does not remove a longer mandatory statutory right.

5. Technical regeneration

If we confirm a qualifying defect, we will provide one reasonable technical correction or regeneration at no additional charge. We may correct only the affected stage or replace the affected video stage, depending on the defect. The correction is based on the original approved brief; it does not include a new campaign, changed offer, changed business details, or a new creative direction unless we agree otherwise.

6. Full refunds

We will approve a full refund if we cannot deliver the paid product, if delivery is unreasonably delayed for a technical reason and cannot be completed within a reasonable additional period, or if one free correction or regeneration does not produce the purchased technically usable video consistent with the accepted order. A submitted request is not automatically approved before reasonable verification of the order and defect.

7. Normally non-refundable situations

A refund is normally not available solely because:

• you changed your mind after personalized production began;
• you prefer a different subjective style, pacing, performance, or creative direction;
• the advertisement did not achieve desired sales, leads, views, or conversions;
• information you approved or supplied in the brief was inaccurate or incomplete;
• a third-party advertising or social platform rejects or removes the product;
• you failed to download the file during the stated availability period; or
• you request a new campaign, offer, duration, or concept rather than correction of a defect.

These exclusions do not apply where the product is faulty, not as described, not supplied with legally required care and skill, or where applicable law or FastSpring's Terms of Sale give you a right to a refund.

8. Duplicate, unauthorized, or incorrect charges

Report a duplicate, unauthorized, or incorrect charge promptly to us and to the payment provider shown on your receipt. Do not email full card or bank details. We will cooperate with FastSpring or the applicable provider to investigate. Nothing in this policy removes your right to contact your bank or card issuer, but contacting support first may allow faster resolution.

9. Refund method and timing

Approved refunds are returned by the merchant of record or payment provider to the original payment method. We do not issue cash, cryptocurrency, or refunds to a different account. Processing time after approval depends on FastSpring, the payment method, and your financial institution. Taxes are handled under the payment provider's terms and applicable law.

10. Fraud and abuse

We may provide evidence to FastSpring and decline a discretionary remedy where there is credible evidence of fraud, refund abuse, material misrepresentation, or manipulation, subject always to mandatory law and FastSpring's authority as merchant of record. We do not automatically repeat or recharge an ambiguous payment or generation operation.

11. How to request help

Use the issue tool in your AdForge KZ account or email littlelordfuckleroy@proton.me. Include your order ID and the email used at checkout. For a FastSpring transaction, you may also use the support link on your FastSpring receipt or contact FastSpring buyer support. Please do not submit the same request repeatedly through multiple channels while it is being reviewed.